Terms of sale

These Terms of Sale and Intermediation ("Terms") govern the use of the paid matchmaking (coaching) service offered by Gamers Universe ("the Platform"), operated by the publisher identified in the legal notice.

1. Role of the Platform (intermediation)

The Platform acts as a technical intermediary connecting independent coaches ("Coaches") with users booking a service ("Clients"). The Platform is not a party to the service contract between the Coach and the Client; it provides the booking tool, collects payment via Stripe Connect and charges a commission. In accordance with Art. L111-7 of the French Consumer Code, the Platform informs the Client of the status (professional or individual) declared by each Coach.

2. Service characteristics

Services are video-game coaching sessions described on each Coach's profile (session type, duration in minutes, relevant game). The Coach is solely responsible for the content and delivery of the service.

3. Price and payment

• Prices are shown in euros (€), inclusive of tax where applicable. The Coach sets their rates.
• The Platform charges a commission on each transaction; the balance is paid to the Coach via Stripe Connect.
• Payment is made online via Stripe. Card data is processed by Stripe and does not pass through the Platform.
• The Coach, if liable, is responsible for invoicing and any applicable VAT.

4. Right of withdrawal (consumer Clients)

Under Art. L221-18 et seq. of the French Consumer Code, a consumer Client has 14 days from conclusion of the contract to withdraw, without reason.

Exception (early performance): if the Client expressly requests the service to start before the end of that period, they acknowledge losing the right of withdrawal once the service is fully performed (Art. L221-28, 1°). This request is collected via a non-pre-ticked checkbox at booking.

To withdraw before performance, the Client may use the model form in the annex and send it to contact@gamersuniverse.fr.

5. Guarantees

Services are subject to the provider's conformity obligation. In case of non-performance or non-conforming performance, the Client may contact the Coach and, failing a solution, open a dispute via the Platform.

6. Complaints and disputes

Any complaint may be sent to contact@gamersuniverse.fr. The Platform has an internal coaching dispute mechanism.

7. Consumer mediation

Under Art. L612-1 of the French Consumer Code, a consumer Client may use a consumer mediator free of charge. The Platform is a member of:

• Mediator name: [TO BE COMPLETED]
• Address: [TO BE COMPLETED]
• Website: [TO BE COMPLETED]

EU online dispute resolution platform: ec.europa.eu/consumers/odr.

8. Professional Clients (B2B)

• The right of withdrawal does not apply to professional Clients acting in the course of their business.
• Late payment: penalties at three times the legal interest rate and a fixed recovery indemnity of €40 (Art. L441-10 French Commercial Code).
• Competent court: [TO BE COMPLETED].

9. Governing law

These Terms are governed by French law.

Annex — Model withdrawal form

(Complete and return only if you wish to withdraw, before performance of the service.)

• To Gamers Universe — contact@gamersuniverse.fr:
• I hereby give notice of withdrawal from the contract for the following coaching service:
• Ordered on: __________ / Booked for: __________
• Client name: __________
• Client address: __________
• Date: __________
• Signature (if sent on paper): __________